Can we order additional recordings for the summer period?

Certainly. Many offices have a specific summer voicemail recorded, which they activate when staff are on holiday.

Do the files work with our cloud telephony?

Absolutely. We deliver in standard business formats, so your IT partner can integrate the files effortlessly.

Can I also use the voice at our branches in Wallonia?

We offer professional French-speaking voice actors, so your service maintains the same high standard of hospitality across Belgium.

Can I also add on-hold music?

Do you need on-hold music? You can choose a royalty-free track from our library or leave it out. You will see any surcharge immediately in your total.

Telephone Answering Services for Travel Agencies

A relaxing start to every holiday, on the phone

Name: Telefonie voor het Reisbureau
Brand: Voices
Price: 89.00 EUR
Availability: InStock
Rating: 5 (369 reviews)

Planning a dream trip in your office requires extensive, personal advice. You do not want to constantly interrupt customers for the phone. At the same time, travellers experiencing problems abroad need immediate help. A professional phone menu offers the ultimate solution.

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Cast the right voice in 1 minute.

Drag your script, audio, or video here for targeted voice suggestions and an instant buy-out calculation.

Google rating5.0/5369 reviewsFor office switchboards and 24/7 emergency hotlines

Why travel agents keep their telephone systems tightly organised

The travel industry does not sell simple products, but experiences and memories. Customers sitting in your travel agency to plan a round-the-world trip or an exclusive cruise expect your undivided attention. If the phone rings incessantly during such a consultation, it breaks the magic of the planning process. A professional on-hold message or an intelligent menu system is not a luxury for a modern travel agency, but the first step towards a flawless customer experience.

How do you put together this travel menu?

As well as booking new appointments, you play a crucial role as a lifeline. Flights get cancelled, suitcases go missing, or medical assistance is needed on the other side of the world. Customers in such stressful situations must be able to reach a priority line or an emergency number directly via the menu. A warm, reassuring and professional voice on the phone helps to allay the initial panic and directs your travellers straight to the right department or travel insurance provider, whatever the time of day.

Choose a warm voice
Choose a voice that conveys a sense of relaxation, luxury and trust, in keeping with the feeling of a holiday and a carefree experience.
Listen to the voices

Quality for your travel agency

We guide you from A to Z: from script advice to the voice that best fits your company.

Stemacteur bewerkt voice-overtracks in zijn homestudio, microfoon naast het scherm.

A warm and highly professional manner.
Directly compatible with major PBX systems and VoIP software.
The ability to make rapid adjustments in the event of sudden crises in the travel sector.
Pronunciation of difficult foreign place names or partners’ names, if required.

Telephone scripts for the travel sector

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Drop-down menu for urgent travel assistance

Welcome to [Company Name] Travel Agency. To assist you as quickly as possible, we use an options menu. Are you currently abroad or at the airport and do you have an extremely urgent problem with your flight or accommodation? If so, please press 1 now to reach our emergency helpline. Would you like to book a new holiday, or do you have a question about an existing booking? Please press 2. Did you know that for many destinations you can also book online via our website? For all other enquiries, please stay on the line.

Why this script works

1.A warm greeting that also effectively addresses potential problems.
2.Immediate action by prioritising passengers in distress via the first option.
3.

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Collega’s aan het werk in een open kantoorruimte

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Frequently Asked Questions for travel agents

How do we handle crisis situations like ash clouds or strikes?

In case of large-scale problems, we quickly provide an emergency message. This means you can proactively inform callers that you are reviewing their cases without them having to wait.

Is there hold music with the voice for our customers?

We deliver the voice dry. For travel agencies, we strongly recommend combining it in your system with relaxing lounge music to enhance the holiday atmosphere.

Do the voices pronounce complex names of tour operators correctly?

A relaxing start to every holiday, on the phone

Why travel agents keep their telephone systems tightly organised

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Outside opening hours with external assistance

You have been connected to the [Company Name] travel agency. Our travel agents are not currently in the office to answer your call. We look forward to welcoming you again on the next working day during our opening hours: [Opening hours]. If you are abroad and require immediate medical assistance, please contact your travel insurance provider; you will find the number on your policy. Do you have any other non-urgent enquiries? Please record a message after the tone - don’t forget to quote your file number - and we will call you back as soon as possible.

Why this script works

1.A clear, calm message stating the closing and opening times.
2.Taking immediate action by safely referring people with medical emergencies to their insurer.
3.Clear management of expectations, whereby providing the file number ensures smoother processing the following day.