Drop-down menu with ‘Urgent Card Stop’ option
Welcome to [Bedrijfsnaam], your financial office. To help you efficiently, we use a selection menu. Have you lost your bank card, has it been stolen, or do you suspect fraud? Please press 1 immediately, so we can transfer you to the security department and Card Stop. Do you wish to speak to an advisor about a home loan, an insurance policy, or your investments? Press 2. Did you know you can also schedule an appointment for this 24 hours a day via your mobile banking app? For daily banking matters and the counter, press 3.
Why this script works
- 1.A very formal and reassuring introduction, befitting a financial institution.
- 2.Immediate action is required, as theft, loss or fraud must be dealt with immediately and as a matter of priority.
