The final impression

Have a professional closing message recorded

Always end every conversation or menu option politely with a thank you, before the call is ended.

Cast the right voice in 1 minute.

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The importance of a good valve

A closing message is a short, polite audio message that is played just before the telephone system automatically disconnects the call. It is used at the end of an automated information message, at the end of a survey, or when callers ring outside office hours and voicemail is not available.

Politeness

A friendly closing shows respect for the customer.

Clarity

The caller is certain that the menu or process has been successfully completed.

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It is often the last impression that lingers the longest.

Stemacteur spreekt in aan de microfoon met koptelefoon in de Voices Studio.

Easy to set up

A abrupt ‘click’ at the end of the call comes across as rude. By explicitly thanking the caller for their time or interest, you leave a lasting, positive impression that is in keeping with your brand’s professional image.

Select the text
Keep it brief: a simple thank-you is often enough.
Cast your voice
Voice and tone
Make sure the voice matches your welcome message.
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End of the call flow
Configure this file as the very last step in your telephone exchange.
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What do you get?

We guide you from A to Z: from script advice to the voice that best fits your company.

Stemacteur bewerkt voice-overtracks in zijn homestudio, microfoon naast het scherm.

A short, powerful recording
Various tones of voice are possible (businesslike or warm)
Audio file ready for upload
Consistency with your other IVR prompts
Fast delivery

Sample texts for your closing message, ready to use

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Example of a warm closing message

Thank you for calling [Company Name]. We’re glad we were able to help you. We hope you have a lovely day and look forward to hearing from you again next time.

Why this script works

1.Brief conclusion: the conversation is brought to a polite close.
2.A warm tone: “We’re glad we could help you” feels personal.
3.A good final impression: the caller hangs up feeling positive.

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Example of a closing line with a link to the website

Thank you for contacting [Company Name]. You can always find more information on our website. We hope you have a lovely day and look forward to seeing you again soon.

Why this script works

1.Brief conclusion: the conversation is brought to a friendly close.
2.One final tip: the link to the website is useful, not pushy.
3.A good final impression: the caller feels that they have been well looked after.

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Medewerkers met headset in een callcenter

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Medewerker met een headset aan de telefoon

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Frequently asked questions about closing messages

What is a typical closing message?

For example: 'Thank you for calling. We wish you a pleasant day.' Or, 'Thank you for your interest in [Company]. Goodbye.'

Do I really need this?

If you offer callers information through a menu (like opening hours) and your system then needs to disconnect the call, a closing message is highly recommended. It prevents abruptly cutting off the caller.

Does the audio file disconnect the call itself?

No, your phone system does this. You set up your system's flow to hang up or disconnect the call after playing this specific audio track.

Can I use a closing message for surveys?

Yes, it is a great way to thank customers for taking part in your post-call satisfaction survey.

Should I use the same voice as in the menu?

For the best and most consistent brand experience, we strongly recommend using the same voice actor for all prompts in your IVR system.

Can I also add on-hold music?

Do you need on-hold music? You can choose a royalty-free track from our library or leave it out. You will see any surcharge immediately in your total.