Professional Voicemail and IVR: A Guide for Businesses

A message that plays when you do not answer outside of opening hours, with a next step for the caller.

The emotion or style with which a text is recorded: warm, professional, energetic, persuasive, soft, authoritative, friendly.

Choosing the right tone-of-voice is more important than the "most beautiful" voice. The wrong tone undermines even the best script.

Music while waiting. Technically, this must be suitable for telephone systems (quality/codec).

Voice-overs for telephone menus, messages on hold, and voicemails. We charge per prompt (one short message) or per word, depending on the scope.

For larger telephony projects (multi-level IVR, multilingual, holiday and public holiday messages), we provide a package price.

An IVR (Interactive Voice Response) is an automated telephone system that allows callers to make choices in a menu via their keypad or voice.

Why is a good IVR voice important?

An IVR is often a customer's first point of contact with your company. A warm, professional voice in your menu ensures:

• Reduced frustration: Clear instructions help callers reach the right department faster.
• Professional image: Instead of a robotic standard voice, you project authority and friendliness.
• Efficiency: Your team is only connected with relevant enquiries.

At Voices.be, we ensure your IVR scripts are not only technically perfect (8kHz), but also sound human and inviting.