Which voice tone is best for my hold queue?

That depends entirely on your industry. A medical practice needs a calm, trustworthy, and empathetic voice. A trendy event agency, on the other hand, can sound a bit fresher and more dynamic. The most important thing is that the voice matches the caller's mood.

How many languages can one voice actor record?

Some of our voices are multilingual. For example, our Flemish voice, Brecht, can also record messages in French, English, German, and Spanish. This is useful for maintaining the same familiar voice in a multilingual menu. [FAQ_BLOCK]

How do I order a phone message?

Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.

How does ordering work?

Here is how it works: 1. Listen to the demos and pick a voice for your phone system. 2. Enter your texts. You can also use our simple text generator. 3. Add hold music if you want. 4. Pay securely with Bancontact, iDEAL or credit card. Within 3 days at most, you receive the finished audio files by email.

What does a professional phone message cost?

The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.

How much does a professional voice-over cost?

The price depends on three factors: the medium (corporate video, radio advert, telephony), the licence duration (1 year, unlimited) and the script length . With Voices, you see the exact price per voice artist before you order. No surprises later on. A short corporate video starts from a modest amount. A radio advert with national reach costs more due to the buyout (broadcasting rights). Telephone messages are generally the most affordable. Tip: enter your script for the voice of your choice and you will instantly see the cost.

What exactly does a buy-out entail in voice-over?

A buy-out is the right to use your recording on a medium (radio, TV, online, telephony) for an agreed period. You'll see it reflected in your price before payment on /tarieven/ . Learn more: buy-out explained · dictionary .

Is a home demo as good as a studio demo?

The demo on the profile is your reference. Professional home studios deliver quality suitable for TV, radio, online, and telephony. You explicitly schedule live direction or an external studio in your brief. More: home demo versus studio .

What does a professional telephone message cost?

A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message). At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.

Can I provide my own music?

Yes, you can! You can add your own audio file using the upload button. Please ensure you have the correct broadcasting rights for any music you provide.

Why a professional voice does not irritate your callers

Why a professional voice does not irritate your callers | Voices

Myth 2: Callers just want to hear music, not a voice

What's really true

Absolute silence or just a melody on the line is the worst thing for your customer service. Without verbal confirmation, callers often assume the connection has dropped after fifteen seconds. They just hang up.

A good voice acts like an experienced waiter in a busy restaurant. You barely notice them, but they make sure your glass is full and you know your order is being prepared. The voice guides callers through the process. It reassures them that help is on its way.

Myth 3: All professional voices sound the same and too formal

What's really true

There isn't one standard voice for phone systems. The days when every company used the same stiff voice are long gone. The tone needs to match your brand and the caller's mood.

Our platform offers 92 carefully chosen, professional voices. Each has their own character and language variation. Here are some facts about the range we offer:

We offer voices in languages like Flemish, French (BE), German, and Spanish.
Our Dutch voice, Vera, delivers a warm and credible tone. Our Spanish voice, Joel, speaks both standard Spanish and Catalan.
Many of our voice actors are fluent in multiple languages. This ensures a consistent tone across different language boundaries.

Myth 4: On-hold messages should be as cheerful and energetic as possible

What's really true

A hyperactive voice trying to entertain a caller waiting for help with a wrong invoice or a technical issue will backfire. What they need at that moment is empathy and calm.

As a voice director, I often share this tip in the studio: tell your voice actor not to laugh too much during recording. A subtle, controlled smile is audible through the microphone and sounds friendly. But too much enthusiasm can be irritating. The voice needs to breathe. Natural pauses between sentences give callers space to listen without feeling rushed.

Myth 5: Professional recording costs a lot of money and takes weeks### What we do differently

You will not need to rent an expensive recording studio for a full day. The professional voice actors we work with have their own high-quality home studios. This allows us to work quickly. It also keeps our prices clear and tailored to your project. Our client Johan rightly described his experience as 'a super experience and result' with 'very affordable and accessible professionalism'.

Frequently asked questions

Short and to the point. Click to see the answer.

How do I order a phone message?: Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.
How does ordering work?: Here is how it works: 1. Listen to the demos and pick a voice for your phone system. 2. Enter your texts. You can also use our simple text generator. 3. Add hold music if you want. 4. Pay securely with Bancontact, iDEAL or credit card. Within 3 days at most, you receive the finished audio files by email.
What does a professional phone message cost?: The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.
How much does a professional voice-over cost?: The price depends on three factors: the medium (corporate video, radio advert, telephony), the licence duration (1 year, unlimited) and the script length. With Voices, you see the exact price per voice artist before you order. No surprises later on.
A short corporate video starts from a modest amount. A radio advert with national reach costs more due to the buyout (broadcasting rights). Telephone messages are generally the most affordable.
Tip: enter your script for the voice of your choice and you will instantly see the cost.
What exactly does a buy-out entail in voice-over?: A buy-out is the right to use your recording on a medium (radio, TV, online, telephony) for an agreed period. You'll see it reflected in your price before payment on /tarieven/.
Learn more: buy-out explained · dictionary.
Is a home demo as good as a studio demo?: The demo on the profile is your reference. Professional home studios deliver quality suitable for TV, radio, online, and telephony. You explicitly schedule live direction or an external studio in your brief. More: home demo versus studio.
What does a professional telephone message cost?: A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message).
At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.
Can I provide my own music?: Yes, you can! You can add your own audio file using the upload button. Please ensure you have the correct broadcasting rights for any music you provide.
How much does it cost to add music on hold?: Adding a track from our library costs a one-off fee of €59. This gives you unlimited usage rights for your project.
Are the tracks optimised for telephony?: Absolutely. All our on-hold music is specially mixed and optimised for the frequency range of telephone systems (300Hz - 3400Hz), so it always sounds clear.