Music is the heartbeat of your waiting queue. Choose the right atmosphere and reduce the perceived waiting time.
13 Feb 2026
1 min read
Hold music that works
Music is the heartbeat of your queue. Choose the right atmosphere and reduce the perceived waiting time.
Terms used in this article
Short definitions that help you decide faster.
A message that plays when you do not answer outside of opening hours, with a next step for the caller.
A message stating that you are temporarily unavailable and when you will return, including an alternative contact channel.
IVR selection menu with options ("press 1", "press 2"). Helps callers reach the correct service more quickly.
Voice-overs for telephone menus, messages on hold, and voicemails. We charge per prompt (one short message) or per word, depending on the scope.
For larger telephony projects (multi-level IVR, multilingual, holiday and public holiday messages), we provide a package price.
Music while waiting. Technically, this must be suitable for telephone systems (quality/codec).
















