How do I order a phone message?

Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.

How does ordering work?

Here is how it works: 1. Listen to the demos and pick a voice for your phone system. 2. Enter your texts. You can also use our simple text generator. 3. Add hold music if you want. 4. Pay securely with Bancontact, iDEAL or credit card. Within 3 days at most, you receive the finished audio files by email.

What does a professional phone message cost?

The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.

How much does a professional voice-over cost?

The price depends on three factors: the medium (corporate video, radio advert, telephony), the licence duration (1 year, unlimited) and the script length . With Voices, you see the exact price per voice artist before you order. No surprises later on. A short corporate video starts from a modest amount. A radio advert with national reach costs more due to the buyout (broadcasting rights). Telephone messages are generally the most affordable. Tip: enter your script for the voice of your choice and you will instantly see the cost.

What exactly does a buy-out entail in voice-over?

A buy-out is the right to use your recording on a medium (radio, TV, online, telephony) for an agreed period. You'll see it reflected in your price before payment on /tarieven/ . Learn more: buy-out explained · dictionary .

Is a home demo as good as a studio demo?

The demo on the profile is your reference. Professional home studios deliver quality suitable for TV, radio, online, and telephony. You explicitly schedule live direction or an external studio in your brief. More: home demo versus studio .

What does a professional telephone message cost?

A welcome message or phone menu from a professional voice is surprisingly affordable. The price depends on the length of your text and the type of message (welcome message, phone menu, on-hold message). At Voices, you can see the price instantly for your chosen voice. On-hold music from our library can be added separately. Most clients receive their audio within 1 to 2 working days.

Can I provide my own music?

Yes, you can! You can add your own audio file using the upload button. Please ensure you have the correct broadcasting rights for any music you provide.

Telephone Scripts for a Biotech Company: 5 Clear Guidelines

Telephone Scripts for a Biotech Company: 5 Clear Guidelines | Voices

Phone Scripts for a Biotech Company: 5 Clear Guidelines

Callers to an innovative lab expect extreme precision. But, in practice, they often encounter a crackling, rushed voicemail. Good phone scripts for a biotech company bridge the gap between scientific seriousness and human accessibility. Below, we discuss 5 targeted principles for a balanced telephone reception.

1. Ask the Uncomfortable Question About Your First Impression

Companies invest millions in cutting-edge technology and clinical research. So why greet callers with a cold, unclear phone voice? We often see biotech organisations treating their telephony as a purely technical afterthought. Callers, whether doctors, investors or concerned trial participants, hear a distant message. This can deter them rather than reassure them. Effective telephony starts with knowing that callers often have urgent questions or big concerns. A clear, warm greeting shows respect for their time.

A phone menu is a spoken overview. Callers use it to select the right department or contact person themselves. Imagine a doctor urgently needing a lab researcher, while a supplier just needs the warehouse. Confusion over options leads to frustration.

So, keep your menu short and logical:

Option 1 for medical queries and study coordination
Option 2 for logistics, deliveries and samples
Option 3 for administration and invoicing

Always place the action at the end of the sentence. So, do not say "Press 1 for medical queries". Say "For medical queries, press 1". This way, the caller hears their topic first. Then they know which key to press.

3. Write Medical and Scientific Terms Phonetically

In the recording studio, we often see this: a voice actor reads a text with complex scientific terms, enzymes, or project names. Then their intonation suddenly drops. Our consistent director's tip for biotech companies is twofold: write difficult technical terms phonetically in the script. Also, consciously build in short pauses around those words.

When a voice actor does not hesitate over the pronunciation of a molecule name or research phase, the message sounds natural and authoritative. Listeners instantly feel the message is accurate. This builds trust in your organisation.

4. Ensure Multilingualism Without Losing Time

Many biotechnology companies operate on a European or global scale. This means you get calls from English-speaking researchers and Dutch-speaking partners daily. For multilingual phone scripts, select language compactly at the start. Avoid long welcome sentences in three different languages, one after another. Callers will hang up if they wait thirty seconds for their own language. A short greeting, followed by "For English, press 9", is enough to route international contacts smoothly.

5. Choose a Voice Tone That Radiates Calm and Reliability

Biotechnology needs a specific tone. Not too businesslike or distant, but definitely not too commercial or upbeat. You need a voice that brings calm and conveys expertise.

For Belgian companies, Voices often partners with experienced voices like Goedele or Brecht for these projects. They combine a calm Flemish sound with natural credibility. The timbre of the voice determines how reliable your organisation feels. This happens even before anyone in your office answers the call.

Listen to voices

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Frequently Asked Questions### How long should a welcome message be?

Keep welcome messages under 20 to 25 seconds. Especially for a biotech company, callers want to quickly know what to expect. Briefly state who you are. Provide opening hours if needed. Direct the caller straight to the menu or voicemail.

Should you tailor your hold music to your industry?

Absolutely. Avoid loud melodies or generic synth tunes. Quiet, acoustic, or subtle electronic background music creates a professional atmosphere. The spoken message remains clear.

Can you use different scripts for office hours and emergencies?

That is highly recommended. Outside office hours, callers have different needs than during the day. Provide a specific out-of-hours script. It should clearly state when the lab is available again. Also, include which emergency number callers can use for urgent medical reports.

Need inspiration for your own texts? Feel free to check our example texts to see what a professional structure looks like. Do you have specific questions about the pronunciation of technical terms? Or are you looking for the right voice for your laboratory? Please contact me. We can look at it together in the studio.

Frequently asked questions

Short and to the point. Click to see the answer.

How do I order a phone message?: Pick a voice you like for your phone system. Enter your texts. You can also use our simple text generator. Add hold music if you want. Within 3 days at most, you receive the finished audio files.
How does ordering work?: Here is how it works: 1. Listen to the demos and pick a voice for your phone system. 2. Enter your texts. You can also use our simple text generator. 3. Add hold music if you want. 4. Pay securely with Bancontact, iDEAL or credit card. Within 3 days at most, you receive the finished audio files by email.
What does a professional phone message cost?: The price depends on how long your text is and which message you need (welcome, menu or hold). As soon as you pick a voice, you see what it costs. Hold music is optional.
How much does a professional voice-over cost?: The price depends on three factors: the medium (corporate video, radio advert, telephony), the licence duration (1 year, unlimited) and the script length. With Voices, you see the exact price per voice artist before you order. No surprises later on.
A short corporate video starts from a modest amount. A radio advert with national reach costs more due to the buyout (broadcasting rights). Telephone messages are generally the most affordable.
Tip: enter your script for the voice of your choice and you will instantly see the cost.