Course Overview: Practical tips, sample scripts, and next steps for a professional phone experience.
Key Takeaways
- A clear voicemail saves time and prevents missed leads.
- Always provide a specific callback promise or an alternative channel (email, form).
- A professional voice builds trust, even outside office hours.
Ground Rules for Every Script
- Brief: maximum 20-25 seconds per message.
- Clear: company name, expectation, and next step.
- Human: warm tone, no jargon.
Three Tried-and-Tested Templates
During Office Hours
Welcome to [Company Name]. We're unable to take your call right now. Please leave your name, number, and a brief message. We'll call you back the next working day.
Outside Office Hours
Welcome to [Company Name]. We are now closed. Please leave a message or email [email address].
Option Menu
- Sales: press 1
- Support: press 2
- Accounts: press 3
- Callback request: press 0


